Pre contract and contract amounts totally different

Question

Spoke to retentions today and got a price for a whole package, broadband, phone and TV. £122 per month for everything which i was happy with, she also said she would waive the £40 fee. While I was on the phone she sent me the pre contract to look through and it looked fine and so I went ahead, all equipment coming next week.

Couple of hours later I've had a contract through with a price per month of £202 and a £40 charge? How has this changed so drastically from what she told me. No way I'm paying that. Spoke to someone on webchat who wasn't at all interested. Who can I contact?

Thanks

unisoft · Answer

£122 per month just for broadband and a bit of TV. Wow...

yorkshirecath · Answer

Imagine coming online and having an opinion on what other people are willing to spend. Wow...

Richardr1 · Answer

When you say pre-contract, do you mean the Contract Information Sheet, or another document?

yorkshirecath · Answer

Pre contract documents which included a contract summary sheet with the correct £122 price

Then an email saying All sorted take a sec to review your new package your virgin media contract with £202 on it

Molly_T · Answer

Hi yorkshirecath 👋 welcome back to the community forum! Thanks for posting.&nbsp;
Sorry to hear these concerns about your package change and contract documents. We'd need to take a closer look at your account to see what's happening and offer some support. I will send you over a PM to confirm a few details and investigate. You can find this in your Inbox 📩 at the top right corner of the page.&nbsp;
We can then return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞

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Pre contract and contract amounts totally different

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