Is there some way we can get in touch with someone to pass on high praise for a member of staff that has gone above and beyond to help with a query that hasn't been a quick fix yet still persisted to ensure we were looked after?
Thanks in advance
Hi, I've just joined here & on the back of my leaflet there's an email address for opinions?
It's : youropinion@survey.virginmedia.co.uk - not sure if this would help but it's worth a try? Regards, Debbie x
Hi HMacbeth,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're super happy to hear you've had such a great experience. This is something we can help with.
We'll need to confirm some details with you to access the account and locate the person you're speaking about so I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,
Good afternoon Kath_P. Hope you are well.
Can you send me the link too please.
I wish to submit a complement.
I look forward to hearing from you.
Kindest regards.
Hi, could you send me a message to be able to do this as well please? I would like to give some praise for one of your staff who I spoke to on the phone today😊 thanks
Hi heather12341
Welcome to our forums and we are glad you have had a good experience with our team. We would be happy to help send good feedback to the relevant team. To do so, we have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
