Forum Discussion

G1ll123's avatar
G1ll123
Tuning in
3 hours ago

pods not working

received a new router now my 2 pods dont work , i have tried unplugging them both but still not connecting , anyone know how to fix this ? 

thank you 

2 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Call the equipment activation number on 0800 953 9500. You will need the model numbers, serial numbers/MAC addresses off the barcode stickers of all pieces of kit and also your account number.

  • VM will need to associate the pods with the new HUB.

    This should be automatic but this is VM we are talking about...