Forum Discussion

G1ll123's avatar
G1ll123
Tuning in
27 days ago

pods not working

received a new router now my 2 pods dont work , i have tried unplugging them both but still not connecting , anyone know how to fix this ? 

thank you 

5 Replies

  • carl_pearce's avatar
    carl_pearce
    Superstar
    27 days ago

    VM will need to associate the pods with the new HUB.

    This should be automatic but this is VM we are talking about...

  • newapollo's avatar
    newapollo
    Very Insightful Person
    27 days ago

    Call the equipment activation number on 0800 953 9500. You will need the model numbers, serial numbers/MAC addresses off the barcode stickers of all pieces of kit and also your account number.

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    27 days ago

    Hi G1ll123,

    Thank you for your post and welcome to the community. 

    We're sorry to hear about the issue with your WiFi pods not working. 

    Have you been able to use the advice provided by newapollo?

    ^Martin

    • G1ll123's avatar
      G1ll123
      Tuning in
      25 days ago

      i called today and they told me to press the button on the router and they would connect but they havent 

      • Akua_A's avatar
        Akua_A
        Forum Team (Retired)
        22 days ago

        Sorry to hear this G1ll123. We can however see you have very recently been in contact with our team again about this pod issue. Was this issue resolved with our team? Do you still need help regarding this?