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Dave6018's avatar
Dave6018
On our wavelength
2 years ago

Please explain why i habe a services restricted message

So why does it show services restricted when I log into my app? My direct debit date is the 28th, which was yesterday. Since it was the weekend, you didn't take the direct debit because it's not a working day, yet today my direct debit has gone out fine. Could someone please explain why I have a service restricted message? Are your systems really that poor it cant work out a weekend? I have never noticed this before, and trying to get through to speak to someone is impossible. All I get are links texted to me, which are no use, and then the call ends.

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  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Dave6018 👋.

    Thanks for reaching out to us, apologies for the issues that you area having with the messages stating restricted services. I can see that you are in a private message with a colleague, they will be able to address all your issues and concerns.

    Many thanks.

    Sabrina

    • Dave6018's avatar
      Dave6018
      On our wavelength
      2 years ago

      Well, I still have the message. My services are fine, but I had a message from Netflix saying they are unable to downgrade my services. Is this because I am reluctantly leaving Virgin Media in the next two weeks? 

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team
        2 years ago

        Hi Dave6018, you should still be able to make alterations to the Netflix account as this is held with them, and simply billed via Virgin Media.

        Have you reached out to Netflix directly to discuss the possible downgrading of their service?

        Thanks,

        David_Bn