Forum Discussion

A_Undre21's avatar
A_Undre21
Just joined
6 hours ago

Payment problems

Hi,

I’m trying to figure out why my payment hase been taken twice. I’m struggling to find the right person to talk to. The AI chat isn’t being very helpful as I don’t know what it’s classed under. Any advice?

Thanks

2 Replies

  • A_Undre21's avatar
    A_Undre21
    Just joined
    5 hours ago

    I didn’t think I set up a direct debit but that makes sense. Thanks for your help 

  • newapollo's avatar
    newapollo
    Very Insightful Person
    5 hours ago

    Hi A_Undre21,

    The forum shows that you have just joined, so welcome to VM.

    If you've just joined then it's likely that this your first bill. When joining you are generally allocated a billing date. The first bill will include the charges you've incured from the date of the services being activated until the end of the current billing period, and will also include a months payment in advance.

    The following page explains your first bill:-

    https://www.virginmedia.com/help/virgin-media-first-bill

    Some people pay their first bill over the phone or internet, however if you have set up a direct debit, then the direct debit payment will still be taken, so it will appear that you've been charged twice.  If that's the case then your next bill will include a credit for the additional payment that you made.