Password reset, request in progress
Forgotten my password, when requesting password reset. The request in progress loop just spins but nothing happens. Looking at the forum seems to be a regular occurrence. Is anyone able to assist please?
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Hi vickihi,
Thanks for your post and welcome to our community.
We're sorry to hear you're having some issues changing your password.
Could you try doing this via a browser instead of the app please?
You can do this here
If you get the same issue, please let us know and we'll pop you a private message to assist further.
