Hello, usually I receive paper bills but this month Virgin Media randomly didn't send me one, I cannot remember my password for my virgin media account and the recovery emails don't arrive in my inbox, so I have no idea what my bills look like or how much I owe, any way to solve this?
Forum TeamHi Jbonner1,
Thanks for your post and welcome to our community.
We're sorry to hear you haven't received the paper bill this month.
If you're the account holder, you'll need to register for an online account please if you'd like to switch to online bills.
You can register here
This will stop paper bills going forward, you'd then need to sign in each month to view the statement online.
You'll need your account number and area reference which you'll find on your paper bill statements.
If you have any questions at all, or need any further support with this, please pop back to us and we'd be happy to help.
Thanks for the reply, I have already registered a My Virgin Media account, but that's the problem, I can't remember my password as it was some time since I've used it, and the password recovery emails are not appearing in my email inbox, so I'm neither receiving paper bills nor able to access my online bill. Is there any way of getting into my account?
Forum TeamThanks for the update on this Jbonner1, so that we can help out we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
