Forum Discussion

Lysozyme's avatar
Lysozyme
Joining in
13 days ago

Password reset email

Try as I might, I can't get a password reset email.

I've checked my spam filters, waited 10 mins and tried again, and again…

Can anyone help?

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    13 days ago

    Hi Lysozyme,

    Thanks for your post and welcome to our community.

    We're sorry to hear you're having some issues with a password re set.

    Just to clarify for us please, is this the password to log into your online My Virgin Media account?

    Please pop back to us when you can. 

    • Molly_T's avatar
      Molly_T
      Forum Team
      10 days ago

      Hi Lysozyme 👋 Thanks for getting back to us! 

      I will send you a PM to confirm a few details and offer support updating this for you manually. You can find the PM in your Inbox 📩 in the top right corner of the page. 

      We can then return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞