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sHxss's avatar
sHxss
Joining in
2 years ago

Paper bills

every time I change to paper billing on my account, it changes back to ebilling. Why?

I need an original paper bill for proof of address & change of name, a printed pdf will not count.

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  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    2 years ago

    Hi sHxss 👋

    A warm welcome to our Community Forums and thanks for your post. 

    I am sorry to hear you're having some issues updating your bill preferences.

    I would love to help you further so will pop you a PM 📩  now and we shall take it from there.

    Speak soon!