Forum Discussion

nesetm's avatar
nesetm
Joining in
6 months ago

paper billing is not active but still receiving it and being charged

Hi,

The communication preference was and is set up to eBills/Email/Text but I am still receiving paper bills and I am charging for them. Could you please look into it for me and fix it

 

Thank you

  • Hey nesetm,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your billing at the moment. 

    I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L