Hi, i paid my bill twice this month by accident as I paid though the mobile app and after card verification it timed out. So thought payment failed and went through the process again , when I looked at my bank there was 2 payments made . Can I get a refund? Thanks
I believe VM do not do refunds, just add a credit entry to your account. Therefore you will not have to pay next month. Direct Debits are always the best and easiest way to pay.
Forum TeamHey AdyMgf, thank you for reaching out and I am sorry to hear this.
I can see you've also spoke to the team about this.
However what Tudor is saying is correct, otherwise it would just come off next months bill.
I cannot see how to post in this forum, apart from replying to a thread. Sorry to jump on it.
I only just joined Virgin and I paid my bill on 28th July (£131.98p) , I hadn’t set up a direct debit, yet they took another payment this morning for £131.98p. How can they do this? Money is tight at the moment and having another £131.98p come out of your bank is a shock.
Forum TeamHi Madboy33 👋.
Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with your bills. So that we can look into this for you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
