Forum Discussion

AndyMgf's avatar
AndyMgf
Tuning in
6 months ago

Paid bill twice

Hi, i paid my bill twice this month by accident as I paid though the mobile app and after card verification it timed out. So thought payment failed and went through the process again , when I looked at my bank there was 2 payments made . Can I get a refund? Thanks

  • Tudor's avatar
    Tudor
    Very Insightful Person

    I believe VM do not do refunds, just add a credit entry to your account. Therefore you will not have to pay next month. Direct Debits are always the best and easiest way to pay.

  • Hey AdyMgf, thank you for reaching out and I am sorry to hear this.

    I can see you've also spoke to the team about this.

    However what Tudor is saying is correct, otherwise it would just come off next months bill.

    • AndyMgf's avatar
      AndyMgf
      Tuning in

      Hi, yes i did phone and speak to someone straight after it happened, the operator said that the duplicate payment would be returned to my bank within 48 hrs.