misterT
2 years agoOn our wavelength
Package upgrade, or not?
When I received notice for the last price rise for my broadband package I negotiated a price reduction for taking on a new 18 month contract.
The person on the phone removed the Virgin Stream box I had on my account, not something I asked them to do.
Now I see that the Stream box has been upgraded I'm wondering if I asked for it to be switched back on now would it be classed as a change of package thus removing the discount I have now. As it's a free item I would think it doesn't, but I have 8 months left on the price reduction and wouldn't want to lose that in exchange for a free add on.
Any thoughts?