Hi,
Logged into my account and homepage saying package is expiring click to chat instantly taken to a chat bot which eventually gives a link to the same homepage. repeat repeat
eventually told I was being put into contact with a representative...someone shows up does not even type anything. give up
I would just like to talk to someone to sort this out.
please put me in contact with a human and yes I have tries the phone numbers no luck.
regards
mark
Forum TeamHi mark03
Thanks for posting and welcome to the community.
Sorry to hear of this experience. We don't do contract renewals via the Forums, this is because it's a Community Help Forum only.
Your options to do this are;
Call us on 150 / 0345 454 1111. Option 4 and 4.
Message us via Whatsapp on +44780 308 9684
Contact us on Facebook PM - https://www.facebook.com/virginmedia/?locale=en_GB
Contact us on Instagram PM - https://www.instagram.com/virginmedia/?hl=en
Best wishes.
