Package Renewal
Renewed my package last week and was sent the docs etc in email, but today I got a bill for a different price and even in my Virgin media account its totally different 🙃
Forum Discussion
2 Replies
Yep fairly regular occurrence on forums. Someone from VM will respond, can be up to 3 days but usually with 24 hours. You'll need to have proof for them, or if you did by phone request a DSAR of the recorded call should you not get sorted with forum staff.
- Matthew_ML
Forum Team
Hey mattlfcx6, thank you for reaching out and I am sorry to hear about this package issue.
If you have made any changes via your online account or the app this can take around 10 - 14 working days to become active and make the change.
Has it been longer than this?
