Forum Discussion

jackydog's avatar
jackydog
Tuning in
13 days ago

Package Downgrade

I would like to downgrade my package and pay less.Is it possible to do this?Everytime I have made changes in the past I end up paying out more money

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi jackydog

    You should select options 1, 4 and 4 when dialing 150 from a VM landline, or 0345 454 1111 from any other phone, which should put you through to retentions (thinking of leaving) 

    They have better offers than the front line agents.  Although you might speak to a first line agent to begin with tell them you are wanting to speak to cancellations and they should then pass you through to the actual retentions agent.  

    Do your homewqork first though and price up similair speeds/packages with other suppliers.

    Also do you have an O2 sim, or are thinking of taking out a new sim deal?  If So you may be able to increase your broadband speed to the next level by taking out a Volt deal.  This would also double your sim data on O2.

    It's sometimes cheaper to take out a landline and broadband package rather than a broadband only deal as VM give higher discounts if you add more components to your package. You don;t have to plug the ladnline in, but it comes in handy if you need to contact VM as it's a free call with you dial them using 150 from a VM landline.

  • Hello jackydog,

    Welcome back to the Community and thanks for taking the time to post here on the forums. 

    Please get in touch with our retentions team as newapollo suggested in their amazing information filled post above and they will be able to help you get the best deal possible.

    Kind Regards,

    Steven_L

      • Mr_K's avatar
        Mr_K
        Knows their stuff

        Best done on the phone to get the best deal. Choose the cancelling options. If you get an overseas call centre ( likely), hang up and try another time. 

  • I dont think the online chat/messanger works anymore-when I click the button nothing happens

    • Steven_L's avatar
      Steven_L
      Forum Team

      Thanks for coming back to us. Would you be able to message the team on WhatsApp on 07803089684?

      Kind Regards,

      Steven_L