Forum Discussion

EdwardRD's avatar
EdwardRD
On our wavelength
8 months ago

Package details and charges?

Dear Virgin Media,

Today I received an email which breaks down the items in my Broadband, TV and Phone package, never seen this breakdown before. It shows the following:

Broadband
M125 Broadband

TV
Mixit TV
Virgin TV V6 Box, powered by TiVo
Virgin TV V6 Box, powered by TiVo

Home phone
Talk Weekends
Payment Handling Charge
Telephone Line Rental
Payment Handling Charge
Telephone Line Rental

Could you please advise if I am paying extra for a second Tivo box as I only have; and have always only had one TV box in my home. I didn't want the second TV box installed upstairs when this was offered originally, many years ago. Could you please update or correct your records so that I'm not expected to return a second box if I leave VM.

There are also the charges for Talk weekends payment handling and Telephone Line Rental
payment handling. I've never asked for Talk Weekends? Is this just part of my package? Why is there a secondary charge for the line rental payment handling and a third charge for the line rental?

Thank you.

Kind regards,
Ed.

 

billing
cost
package charges
  • japitts's avatar
    japitts
    Very Insightful Person
    8 months ago

    At a guess, at some point in the past your bundle included an additional multiroom box and it was cheaper to "have it" than "not". And on that basis, removing the box could well necessitate a re-bundle of your account.

    The only complication is that I would have expected the additional V6 to at least have been supplied - if nothing else, VM will rightly want it back and this could cause issues with non-returned charges.

    I doubt there's a specific charge for telephone line rental, this is one component part of your overall bundle in the same way as any other entry.. and you get a total bundle price. I believe the payment handling charge is for not paying by DD.

  • John_GS's avatar
    John_GS
    Forum Team
    8 months ago

    Hi EdwardRD 

    Thanks for posting and welcome back to the community. Sorry to hear of the confusion over the package.

    I'll send you a PM now to assist further.

    Best wishes.