Hello. I renewed my contract in March and it shows that from my April bill I will be paying £43.87. However I have been charged £45.94. I would like to request a refund and for future payments to be for the correct amount.
I will be most grateful for any help.
Forum TeamHello nannapatB
Sorry to hear of the concern caused by the recent bill received, we understand the confusion and appreciate you raising this via the forums.
Have you been able to check the bill for a breakdown of the amount? Does this relate to the recent price increase from April 2026?
You can view your package and cost here, you will also receive a bill each month. The bill will include any promotional discounts currently on the account, they're value and the date they're due to expire outlining the package cost after they end. These can be viewed here.
