Forum Discussion

Seren11's avatar
Seren11
On our wavelength
2 years ago

Overcharged

Hi,

A deal was agreed on my package with your colleague Steven_L earlier this year. I am extremely disappointed to keep being regularly overcharged on the agreed deal. I have been significant overcharged on my latest bill, and I would like this to be put right as soon as possible please.

I have tried messaging Steven_L directly with the details, but unfortunately I have received a 'Community Moderation Message' back requesting me to post a new thread instead! Please may I request that Steven_L private message me to provide direct support. I hope assistance in resolving this matter will be provided soon.

Kind regards

 

  • Alex_RM's avatar
    Alex_RM
    Forum Team
    2 years ago

    Hi Seren11,

    Thanks for posting and sorry to hear there's some confusion with your package and pricing. 

    I've popped you over a private message message so I can take a closer look at this for you.

    Alex_Rm

  • Seren11's avatar
    Seren11
    On our wavelength
    2 years ago

    Hi Alex_Rm,

    Thanks for posting. It is very disappointing that Virgin has overcharged me again.

    I've popped you over a private message with the details you requested.

    I hope assistance in resolving the error will be provided soon.

  • Seren11's avatar
    Seren11
    On our wavelength
    11 months ago

    Dear Virgin Media,

    I am concerned about an email you sent to me recently. Could I please request for a private message to be sent to me from your Help and Support Team, preferably from Steven_L because he is aware of the nature of this query. 

    I look forward to receiving a reply from you as soon as possible. Thanks.

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      11 months ago

      Hi there Seren11 

      Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

      We are so sorry that you have faced an issue with your service, please can you elaborate on what has happened so we can best advise?

      • Seren11's avatar
        Seren11
        On our wavelength
        11 months ago

        Hi there Ashleigh_C,

        Thanks for your message. I am extremely disappointed to have received an email from Virgin Media this week informing me that my monthly bill will increase in April. I am also shocked because in February 2023 you amended the status of my account to vulnerable to protect me from future price rises. I would appreciate receiving the exemption from this forthcoming price rise, as previously agreed.

        I look forward to receiving a reply from you as soon as possible.