Overcharged multiple times & not what we agreed after the first instance
Back at the end of Oct last year I tried to add sports channels to flex as understood it is a rolling 30d contract with Flex (was Flex then before changed name) then straight away got an email back with new 18 month contract for our current package (Gig1 & Anytime Landline) £71pm plus £28.95 for Sky Sports HD & TNT Sports on the Flex box so £99.95pm .
So, I looked in the help section for ways to actually get through to Virgin but nothing that I've tried before actually get your through to the right person and have to explain over and over again. So I replied to the email that came through with pre-contract docs webteam@virginmedia.com to raise this is not what I thought I was agreeing to but got auto reply mailbox not monitored or did I get any contact from Virgin to the next night after work I emailed to email@virginmedia.co.uk raise this too . Again nothing back. I then unsuccessfully tried to ring up. 8 working days later get email (Dad's account which I'm authorised to manage on his behalf so did not see it arrive on date sent) 'Thanks for making those changes!' and your new bill will be £100.00 pm but next bill will be £123.20 to cover the extra up to the next bill. 17 days later Mum saw the bank notification Virgin taking £123.20 on the direct debit. As soon as I stepped in the door that night she sternly told me Virgin were taking £123.20 and why was that. So I replied I don't know but will look into it. I had learnt the way into speaking to Virgin is via this forum.
So, 3 months ago it says now no actual date/time I had DM dialogue with Carley_S who wanted me to pass security which I did, and she confirmed start of contract was 6 days after (4/11/2024) the pre-contract doc email on 27/10/2024 continuing to 3/52026 at a cost of £100pm. That was to ask for a pre-terminated length of coax as I had read up to 3m length was FOC. So I then replied explaining the above error with the package not being what I thought I had signed up for as I thought Flex was a 30d rolling contract not new 18 months contract. From the date I clicked to add the channels the online account & the Flex box said not subscribed to those channels, so we had no access to those channels we were being billed for.
[Mod Edit: Summarised]
it is a continuation of the topic of being overcharged!
Please review & correct this as soon as possible or will be raised officially and to OFCOM if required.
