I recently agreed a new contract via the "myvirginmedia" page but have been charged more then twice the agreed price.
I have tried phoning cant get anyone to answer and the webchat is missing from the myvirginemdia page.
How do i get this resolved?
Forum TeamHi rmack1 thanks for posting although we're sorry to hear of the concerns you've raised here.
It's possible that the contract hasn't gone through yet as it can take up to 14 days for online package changes to occur.
Has this timescale occurred yet? If so when the contract is processed successfully, your new bill should be pro-rata'd as a result.
If it has passed though please let us know.
Many thanks
Thank You for your response.
It was last week - so not yet 14 days.
