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Katieandkids's avatar
Katieandkids
Joining in
22 days ago

Over charges on account

Can anyone help me please, after spending another 2 hours on the phone yesterday to sort out my renewal which starts in June I’ve now had emails to say my payment this month is going to be £247 followed by the next month of £187 my contract is only for £80 ish pounds, I won’t have this spare cash in my account and can’t get anyone to help me on the phone and it’s becoming so time consuming and stressful 😢

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  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    22 days ago

    Thanks for reaching out to us Katieandkids, and I'm sorry to hear of the issues experienced with the billing on your Virgin Media account.

    Please check out the envelope in the top right hand corner for a private message from me and I'll look into the billing on the account for you to see if this can be explained and/or resolved where appropriate.

    Thanks,

    David_Bn