OTS and account closure

The VM forum team should reply to your topic within a few days. They may offer to look into it for you.

While waiting for a VM forum team reply ...

You can share your non-cancellation experience with OFCOM. I imagine they will be interested in how OTS is operating in its early days.

They launched an investigation into VM on 13 July 2023 specifically into VM's cancellation and complaints processes.

https://www.ofcom.org.uk/about-ofcom/bulletins/enforcement-bulletin/open-cases/cw_01275

Case ref. no. and an email at the bottom of the above page or submit with same info via the contact form

https://ofcomforms.secure.force.com/formentry/SitesFormCCTMonitoring

Submitting information won't help your individual complaint but it will contribute to the OFCOM investigation and it sounds like your experience is directly relevant to the terms of reference of the investigation.

Hi Nebula 

Thanks for posting and welcome back to the community.

Sorry to hear of this cancellation issue with the OTS. We'll send you a PM now to assist further.