Forum Discussion

Richie1972's avatar
Richie1972
Tuning in
22 days ago

OTS - How Long Before VirginMedia Send Email

Hi,

I'm in the process of signing up with another provider and have filled in the request for OTS.
I am unable to proceed with my sign up until VirginMedia email me confirmation details.
How long do VM take from me submitting my OTS request and them sending me the email?
Hours? Days?

Thanks,

Richie

  • Hello Richie1972

     

    Thanks for posting in regards to leaving and the One Touch Switch process, we're happy to advise in regards to this via the forums.

     

    Once you have discussed and accepted a deal with your new provider, they would contact us to make us aware of the decision at which point we would issue all of the details to yourself in regards to any potential charges, loss of benefits etc should you wish to proceed with the switch.

     

    We'd recommend chasing this with the new provider to ensure they have made us aware of the switch.