Forum Discussion

JanAlex's avatar
JanAlex
Joining in
19 days ago

Order showing NaN

Hello

I added TV to my account on Wednesday and I'm waiting for the quick start package to arrive. I've heard nothing (other than a order email) from Virgin Media or Yodel. 

When I track the order it says NaN for order and delivery date. 

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    19 days ago

    Hi JanAlex, thank you for your post. 

    We're sorry you haven't heard anything regarding your order 😔

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Regards,
    Daniel

    • NickRyan's avatar
      NickRyan
      Joining in
      7 days ago

      I am having exactly the same issue can you help? [REMOVED]

      • Beth_G's avatar
        Beth_G
        Forum Team
        6 days ago

        Hi NickRyan

        Welcome to the Community Forums.

        I'm sorry to hear you're experiencing the same issue.

        I've dropped you a private message so I can take your details and have a look.