Forum Discussion

ironz1971's avatar
ironz1971
Joining in
5 months ago

Order Ref number

Hi, I couldn't find my order reference number that starts with WS or CH. I was on call with one of your staff and they couldn't find it either. Can I have the ref number to claim it from topcashback please. 

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  • Carley_S's avatar
    Carley_S
    Forum Team (Retired)
    5 months ago

    Hi ironz1971 

    Welcome to the Community Forums. 

    Sorry to hear the team has not been able to find your order. Have you received any confirmation at all that an order has been placed and accepted by us? 

    When did you place your order, please?

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      5 months ago

      Thanks for coming back to us ironz1971,

      I'd be happy to look into this for you to see if we can produce this number for you, although Topcashback should be in a position to track this order on their portal, provided you followed their platform/link as per their instruction.

      Check out the envelope in the top right hand corner for a private message from me.

      Thanks,

      David_Bn