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15rup's avatar
15rup
Joining in
16 days ago

Order Packaging for equipment return broken on website

Hi 

I’ve requested pre paid returns packaging for my hub as I’ve left virgin. But it never arrived. I’m receiving emails threatening £40 fines. I’ve tried a number of times to order packaging on your website but the button to enter details appears to be broken. Nothing happens when you click on it. I’ve tried on different browsers and settings but still no good. Please could you fix so I can return the hub and stop receiving threatening emails? Or just tell me how I can get some packaging sent to me  

The webpage is: https://www.virginmedia.com/help/request-prepaid-pack

thanks

1 Reply

  • Arissa_H's avatar
    Arissa_H
    Icon for Forum Team rankForum Team
    15 days ago

    Hi 15rup 👋
    Thank you for posting, welcoming you with big virtual arms onto our Community Forum 🤗

    Sorry to see your having issues with your equipment return 😞

    I can further investigate this for you 🧐

    I will private message you on here. 

    Please watch out for the envelope ✉️

    Thank you.