Forum Discussion

KVoice's avatar
KVoice
On our wavelength
4 months ago

Opt Out of Paper Postal Billing

I would prefer to opt out of receiving paper bills by post. Bills by email to save paper will be fine and will cost less. I can find no option to deselect paper billing in MyVirginMedia. Please, can you advise me about how I can opt out of paper billing, and instead go paperless by receiving bills by email only. Thank you.

  • Hey KVoice Thanks for reaching out to us on the Virgin Media forums. 👋🏼

    I'm sorry to hear about the issues you are facing with the e-Billing you are facing. 😢
    Please follow the steps here and let us know how you get along with the switch to e-Billing.

    Kind regards,
    Ilyas.

    • KVoice's avatar
      KVoice
      On our wavelength

      Not helpful because my profile page does not contain any section nor any button headed 'Switch to e-Billing'. So, my problem about how I can switch to e-billing remains unresolved. I ask again, how do I switch to e-billing? Thank you.