Forum Discussion

gvs80947's avatar
gvs80947
Joining in
2 days ago

Online renewal Offer not acknowledged

Have tried numerous times to upgrade my package via the account page with no success. I get a confirmation and order number on the website but never receive the follow up email or hear any more. Checking open orders show no orders active.                                                                                                           Tried again a couple of days ago to accept a contract renewal upgrade offer and again...nothing.            I note my contract will jump up in price if I do not accept a new contract but Vigin do not seem to allow me to do this? Very frustrating!

5 Replies

  • gvs80947's avatar
    gvs80947
    Joining in
    5 hours ago

    Thanks but that phone number is absolutly useless. Just going round in circles with the bot!

  • gvs80947's avatar
    gvs80947
    Joining in
    2 days ago

    Hi,

    Yes, nothing in spam/junk and nothing ever hows up in "my orders and appointments" ...just " It looks like you don't have any open orders". This, despite me getting an order number when I accept the package/contract change.

    Thanks, Pete

     

    • Ayisha_B's avatar
      Ayisha_B
      Icon for Forum Team rankForum Team
      7 hours ago

      We're unable to assist with package changes via the Forums but if you call our team on 0345 454 1111, they will be more than happy to look into this further.

      Thank you

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    2 days ago

    Hi gvs80947.

    Welcome to our Community Forums and thanks for your post.

    Sorry to hear you are not getting the follow up emails.

    Have you checked your junk/spam mail?