Forum Discussion

Pirasath's avatar
Pirasath
Joining in
3 months ago

online offer

Hi there,

I've my contract finish on 5th of Dec.

 

Please let me know if i can cancelled my contract take another deal with virgin online deals.

 

Thanks 

Pirasath

  • japitts's avatar
    japitts
    Very Insightful Person
    3 months ago

    Your minimum term may end on Dec 5th, but unless you explicitly give 30days cancellation notice, your contract certainly won't - and will continue regardless.

    New customer offers require you to be a new customer, which means your existing account needs to be totally disconnected for a period of time. The length of that time can vary, but is measured in weeks/months. You'd need to return your existing equipment and be given new kit when you re-connect.

  • Alex_RM's avatar
    Alex_RM
    Forum Team
    3 months ago

    Hi Pirasath,

    Thanks for posting 😊

    As japitts has advised, your contract wouldn't just stop, if you want to cancel you will need to give us 30 days notice.

    You can call us on 150/ 0345 454 1111 and discuss this or arrange a new deal.

    Alex_Rm