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gloomyandy's avatar
gloomyandy
On our wavelength
2 years ago

Online contract renewal

Hi,

I've been battling with trying to renew a contract with VM after receiving an email offer. I followed the link provided and was offered an 18 month contract with a speed increase to M350 for £50/month. I decided to accept this offer and went through the process, but when I clicked on the final accept stage nothing happened and refreshing the browser did not display the same options. At that point I gave up, this was on the 13th of March. I have since been sent a folloup email with the contracts, but no way to accept the offer. Today I had another go and if I go online to my account I am being offered a "final offer" that is for my current package but at £46/month, however if I click on the button to accept that offer the actual offer details show up as being for a £64/month contract.

This entire process does not fill me with much confidence. Can anyone tell me what is happening?


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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 years ago

    Hi gloomyandy 

    Thanks for posting and welcome back to the community.

    Apologies to hear of any issues with the contract acceptance. 

    I'll send you a PM now to investigate this further.