Online Contract Renewal not activated
On 26th June, I logged into my VM account online to look at my contract renewal options. There was an offer to renew at a alright price for an additional 18 months so I clicked the link, read through and agreed with the pre-contract documents, and then accepted the offer. I got an order confirmation via email straight away, but nothing has updated in my account online.
My existing contract ran out in May and with City fiber have now went live in my street and Open reach are about to start work in my street I have held back from renewing with Virgin unless I received a decent offer which I received on the 26th May
As the system in my account says I haven’t taken out a new contract. I would like my account to be updated with my new contract price dated from the 26th June, I’d rather be paying the new contract price than the price I have been paying and have this all sorted and updated asap,as I do have other options with a new broadband contract elsewhere.