Forum Discussion

Rick9023's avatar
Rick9023
Settling in
2 months ago

Online Contract Renewal not activated

On 26th June, I logged into my VM account online to look at my contract renewal options. There was an offer to renew at a alright price for an additional 18 months so I clicked the link, read through and agreed with the pre-contract documents, and then accepted the offer. I got an order confirmation via email straight away, but nothing has updated in my account online.

My existing contract ran out in May and with City fiber have now went live in my street and Open reach are about to start work in my street I have held back from renewing with Virgin unless I received a decent offer which I received on the 26th May

As the system in my account says I haven’t taken out a new contract. I would like my account to be updated with my new contract price dated from the 26th June,  I’d rather be paying the new contract price than the price I have been paying and have this all sorted and updated asap,as I do have other options with a new broadband contract elsewhere.

contract

2 Replies

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Rick9023 thanks for posting and welcome to our community. 

    Sorry to hear that you've not had the agreed deal applied. Usually these offers take up to 14 days to apply. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R

  • nigelss's avatar
    nigelss
    Up to speed
    31 days ago

    It does take a while for MyVirginMedia to reflect the on-line contract renewal. I did it earlier this month and it took around a week for the account details to show me back in contract again. A rough time-line:

    19th - accepted on-line renewal offer in MyVirginMedia account, received an email with subject "Your Virgin Media Order" giving order number, package details, costs.

    20th - received an email with subject "Thanks For Making Those Changes!" with new econtract and terms and conditions documents attached. The email gave new monthly bundle cost and upcoming bill information.

    26th (ish) - MyVirginMedia account updated to show the new contract details.

    If you have received the "Thanks..." email with econtract and T&Cs attached all should be well. If you have not received the "Thanks..." email it probably needs chasing up. I see you have the forum team on the case! Hope all goes well getting it sorted.