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cluffythecat's avatar
cluffythecat
Tuning in
3 days ago

Online contract renewal not activated

Hi,
Back on 18 April I renewed my contract online after receiving an invite to do so. My current contract ends on 12 July. I received pre contract document which I accepted which was immediately followed by an order summary.
However, three weeks later and my new contract is not appearing on my account. I really do not want to be paying double from July. From what I have read on this forum, other people have had the same issue and there seems little point in phoning up as these deals are done by a "back office". Therefore I am reaching out on here for confirmation of my new deal and to get my account updated.

3 Replies

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  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    3 days ago

    Hello cluffythecat

     

    Sorry to hear of the contract renewal issues and the concern this is causing, we appreciate you making us aware of this via the forums.

     

    When you received the order summary, did this have a date on it the package was due to be applied? Some orders or renewals require 30 days notice before they are added? Can you look over the document and see if it gives a date?

    From when you accepted, it may be around the 18th May.

     

     

  • cluffythecat's avatar
    cluffythecat
    Tuning in
    2 days ago

    Hi Robert,

    Thanks for your reply. My estimated activation date was Monday 21 April. My order reference number is CH2100373055.

    Thanks.

    • Lee_R's avatar
      Lee_R
      Icon for Forum Team rankForum Team
      23 hours ago

      Thanks for getting back to us cluffythecat 

      So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

      Regards

      Lee_R