Forum Discussion

hope2win's avatar
hope2win
Tuning in
2 months ago
Solved

Online Contract Renewal not activated

On 12th December, I logged into my VM account online to look at my contract renewal options. There was an offer to renew at the same price for an additional 18 months so I clicked the link, read thro...
  • Paul_DN's avatar
    Paul_DN
    2 months ago

    Hi hope2win,

    Thank you for reaching out to us in our community and welcome, sorry to hear a new deal you took out Via your Online Account hasn't been added, it can sometimes take up to 28 days to be added especially over the holiday period, so we can have a look for you I have sent you an invite into a private chat, look out for the white envelope to accept.

    Regards

    Paul.

Paul_DN's avatar
Paul_DN
Forum Team
2 months ago

Hi hope2win,

Thank you for reaching out to us in our community and welcome, sorry to hear a new deal you took out Via your Online Account hasn't been added, it can sometimes take up to 28 days to be added especially over the holiday period, so we can have a look for you I have sent you an invite into a private chat, look out for the white envelope to accept.

Regards

Paul.