Forum Discussion

markdyer72's avatar
markdyer72
Fibre optic
2 months ago
Solved

Online contract renewal check

Hi,  My contract is up for renewal in February, I called and chatted online yesterday to no avail and then I noticed the online renewal offer in my account had reduced to what I was happy to pay.  It...
  • Sabrina_B's avatar
    Sabrina_B
    18 days ago

    Hi markdyer72 👋.

    Thanks for reaching out to us, sorry to hear you are having issues with your package, so that we can look into this with you we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina

     

markdyer72's avatar
markdyer72
Fibre optic
31 days ago

Hi thanks for the reply, but on the online renewal it satiates we would get everything I have now and wouldn’t lose anything.  Also not sure if has gone through as it’s now back in my account as,if I haven’t clicked it…

 

might just have to look around and see what else is available…

markdyer72's avatar
markdyer72
Fibre optic
30 days ago

Can you tell me who does have visibility as I just logged in and was another offer much cheaper that I have now accepted. Just want to make sure I get the right contract added 

  • Kath_P's avatar
    Kath_P
    Forum Team
    30 days ago

    Morning markdyer72, 

    It's only the back office team who will see these orders. As mentioned above, it can take up to 14 days for them to pick the requests up. If you've selected a new order, and completed it, this will be the deal they apply.

    Keep an eye out for your confirmation email for once the changes have been applied. If there's any issues, pop back and let us know and we can take a look.

    Thanks,

    • markdyer72's avatar
      markdyer72
      Fibre optic
      30 days ago

      Hi

       

      thsnk you 

       

      so the new one I accepted yesterday at a cheaper renewal price will be the one applied yes.

       

      regards

      mark

      • Kath_P's avatar
        Kath_P
        Forum Team
        30 days ago

        That's correct Mark.

        Do let us know if you've not heard anything back with 14 days 😊

        Many thanks,