deehar
4 months agoOn our wavelength
Online Chat
Hi
Been held to ransom by Terri Bot!!!,
Started an online chat about 19.45 tonight, did all the name, account No. etc, told by Terri bot that the waiting time time was 51 min to talk to an agent, ok so I'll wait.... and waited... and waited, kept saying they were busy.... then, hang in there your nearly there....... rinse and repeat!!! still had the chat open after 22.00 still had the message hang in your nearly there, Hello Terri bot where are you???
A message saying the chat had closed would have been helpful
I only wanted to review my contract and talk about the telephone package as I am on talk anytime and never use it to call out.
Ahh well that's over 2 hours wasted rant over