Forum Discussion

deehar's avatar
deehar
On our wavelength
4 months ago

Online Chat

Hi

Been held to ransom by Terri Bot!!!,

Started an online chat about 19.45 tonight, did all the name, account No. etc, told by Terri bot that the waiting time time was 51 min to talk to an agent, ok so I'll wait.... and waited... and waited, kept saying they were busy.... then, hang in there your nearly there....... rinse and repeat!!! still had the chat open after 22.00  still had the message hang in your nearly there, Hello Terri bot where are you???

A message saying the chat had closed would have been helpful 

I only wanted to review my contract and talk about the telephone package as I am on talk anytime and never use it to call out.

Ahh well that's over 2 hours wasted rant over

  • Hello deehar,

    Thanks for your post and welcome back to our community.

    We're sorry to hear about the poor experience on our chat service.

    As a community team, we tend to not deal with package changes or contract changes.

    However, due to you trying already, it wouldn't seem right to ask you to use the online chat service again.

    As a one off we can help from here.

    If you don't mind, I will need to send you a private message to pass security. 
    If you can check your logo at the top right of your screen that would be great. 
    Gareth_L