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scottygees's avatar
scottygees
Tuning in
7 months ago

Online broadband upgrade offer rescinded

I upgraded my broadband from 350 mg to 1gb yesterday. The price was very similar to what I was paying already I.e ยฃ42. I got all the confirmation through etc confirming everything and then today I get an email asking me to call the sales team as they needed some information from me. Upon calling they said I had been misquoted and that the price was actually more. Whilst on the phone I actually tried to upgrade again and was quoted exactly the same price as yesterday. Felt like I was being called a liar. Not sure the girl I spoke to actually understood what I was saying and she put the phone down on me after I asked to speak to a supervisor. My contract ends in October and was hoping to get a decent deal before it ends but if this is how I am treated I am sure there will be other companies out there I can use. It will be a shame as I have used virgin broadband for 20+ years. Donโ€™t advertise my upgrade offers and then try and charge me more for services than quoted.

  • Hi scottygees ๐Ÿ‘‹

    Welcome back to our Community Forums and thanks for your post. 

    I can see my colleague Kath has responded to you on your other thread to offer further support via PM.

    Please do reply there at your earliest convenience. 

    All the best ๐Ÿ™‚