online account stating bill not paid
paid my bill online using quickpay got verification email but saying online bill is overdue and will be disconnected!!
Forum Discussion
5 Replies
Hi charby36
The info below is from the "How to make a Virgin Media online payment" section on the
/billing-and-payment/make-a-payment page
"How to pay by card online
You can pay your Virgin Media bill online by making a one-off payment using a Visa, MasterCard and Maestro card. Your card provider might need more information before the payment can be approved and not all pre-pay card payments will be accepted. It may take up to 9 hours for the payment to appear in your account.
If you’re making a card payment as a Direct Debit customer, this will not reduce or cancel any Direct Debit payments you’re making."Have you checked your account using the app or the web browser?
The app can sometimes take a couple of days to update so I suggest checking online by logging into /my-virgin-media
