One email address for two accounts - Contract Renewal Technical Error via renewal Link
It seems there's a notable technical discrepancy within the Virgin Media system, leading to the unwarranted generation of a contract under my name, a contract I neither sanctioned nor authorized.
For clarity, my mother, and I have Virgin Media's broadband services for two separate properties. Given her age and unfamiliarity with email, we've opted to use my email address as our primary point of communication. My mother received a renewal notification via my email address. At the time, we were together, and upon her acceptance, her existing £33 contract was purportedly updated to £36. However, a subsequent bill indicated a charge of £45 against my account, contrary to my existing £30/month contract due to conclude in February 2024. It became apparent that due to the email cross-reference, an unintended contract was activated without my knowledge or consent.
During this renewal process there is no account number or address provided its has now put me in a new contract. I have tried for the last 3 months to get this reverted and have a complaint processing. Its quite clear that there has been an error and the tech team had to unpick this refusing to revert me back any help would be appreciated!
