Forum Discussion

DavidM71's avatar
DavidM71
On our wavelength
6 days ago

One Disgruntled 20 Year Loyal Customer

I have been with Virgin since its inception for 20 years without interruption and have always been given a good deal and looked after when it came time to renew, until today that is.

My bill was set to go from £76pm to a whopping £189pm of which was not going to to happen so I tried calling 150 and every avenue left you leaving your mobile number and the call ending, I then endured a 40 minute wait on your webchat to be offered no better deal, the best deal being £79pm but everything SD, 1 box and the lowest broadband.

As this wasn’t suitable and the agent wasn’t going to do anything I have cancelled with you to be told I now have to give 30 days notice from 30/04 meaning I will have to pay the £189 for that month! That’s the thanks you get for be continuously loyal for 20 years.

Can I cancel my DD and pay whatever you are going to charge for the 1 day service I will have as the agent said the service will terminate on the 11/04

They do say all good things come to an end, time to look to pastures new.

Thanks Virgin, Not!!

Bye!!

 

  • Beth_G's avatar
    Beth_G
    Forum Team
    6 days ago

    Hi DavidM71

    Thank you for your post, I'm very sorry to hear about your recent experience.

    I've popped you over a private message so I can take your details and look into this for you.

  • arrgee1991's avatar
    arrgee1991
    Problem sorter
    6 days ago

    Too late for this, but I have a little reminder two months ahead as it can take a while to get a deal.

  • neil100's avatar
    neil100
    On our wavelength
    6 days ago

    I had a similar thing happen to me last year , I made around 6 phone calls and spent many hours on the phone . Having been with virgin from the word go , customer loyalty does not mean a thing . So in the end I told the lady at the off shore call centre to cancel my account because it had already run over contract time . The lady was very polite and sorted me a bundle and cell phone contract what I was very pleased with and took the offer . But I have already had email saying in October my bill is going to be well over a hundred pounds more than i'm paying now . CityFiber's already put cable and junctions to every house in our close . So if I have to go through this again , I will jump ship . 

      • carl_pearce's avatar
        carl_pearce
        Community elder
        6 days ago

        In your original post you insinuated it was a suprise to you.