Forum Discussion

nannapatB's avatar
nannapatB
Joining in
4 days ago

Old email for new contract

How strange!  I have exactly the same problem. I completed the renewal process and placed the order last night - 12 March.  I changed my email account when I joined VM and for 18 months I have received emails to the new address and my account details also show the correct address.  I no longer have access to my old email address and therefore cannot see my new contract.  Any help from VM will be most appreciated.

  • waseem20a's avatar
    waseem20a
    Joining in
    3 days ago

    Similar issue... No Help

     

    Can't even pay bills because DD not set up on new account!

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    3 days ago

    Hello nannapatB.

    Thanks for your first post and welcome to our community.
    Sorry to hear you're having an issue viewing your contract
    I'd like to investigate this for you.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen, that would be great. 
    Gareth_L