Forum Discussion

AnneFrIzz's avatar
AnneFrIzz
Joining in
8 days ago

Old email for new contract

Hello,

Back in July last year I changed the email address on my account.  I have been receiving emails from Virgin Media to this address ever since then.  However, two days ago, I renewed my contract, and the emails confirming the new contract were sent to my old email.  I will soon be closing the old email down, so it is important that all email is now sent to the new address.  I have looked at my account details online and it is my current address, so I am not sure why the new contract went to my old email.  Can anyone tell me how to fix this and make sure nothing else goes to the old email?

Many thanks

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    8 days ago

    Hi AnneFrIzz 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with your package. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina