You are unlikely to get a VM reply here in 'Community Natter' a moderator or a VIP may move your topic to 'Account Management - Cable' to get a VM reply.
Presumably you have left VM and VM is trying to charge you for some equipment.
If/when your topic is moved you will hopefully get a reply from the VM forum team which should offer you some clarity.
If not, your route is a formal complaint to VM first of all (if you write in by post and use a signed-for delivery service you will get a timed record from a third party of when your complaint started).
https://www.virginmedia.com/help/complaints
The VM complaint route is unlikely to result in a useful outcome but is a required first step before going to arbitration as per the process and timescales below
