Forum Discussion

dynano_rosco's avatar
dynano_rosco
Joining in
1 year ago

Offers page

I’ve been sent several emails from inviting me to check out my renewal offers as I’m coming to the end of my contract. Every time I click the link I get the following screen - 

Is there a problem with the offers page? 

5 Replies

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  • Akua_A's avatar
    Akua_A
    Forum Team (Retired)
    1 year ago

    Hi dynano_rosco 

    Welcome back to our community forums and sorry to hear you are having issues accessing your renewal offers. We can understand the inconvenience caused and we want to best help. Can you let us know if you get this issue on multiple devices? Can you let us know how long this issue has been ongoing for?

    Thanks,

    • dynano_rosco's avatar
      dynano_rosco
      Joining in
      1 year ago

      I have now tried this on multiple devices. This has been happening for weeks 

      • Carley_S's avatar
        Carley_S
        Forum Team (Retired)
        1 year ago

        Thanks for confirming this dynano_rosco 

        Do you get the same error when looking on the My Virgin Media app and when logging in through the webpage on a browser? 

        Do you get the same error when trying other browsers?