Hi, lost the lot, all disappeared!!
Unable to see my bills and contract, telling me I am a secondary account holder, which is worrying as I am the only account holder.
Now unable to access TV Go and sky sports
Paying for c.1100mbs on the new Box5, but been getting 94.7mb down and 94mb up with cable and 36.3mb down and 28mb up with wifi.
All gone south since the move from hub 3 to 5
Thanks
Forum TeamHello 170imjin,
Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your online account at the moment. Are you using the primary email address to login to your account and has that always been the primary email address? Regarding the faults with your WiFi, have you tried to reboot your hub since you first started to experience these issues?
Kind Regards,
Steven_L
Sorry for the delay Steven_L, all sorted now less the speed, yes rebooted on a number of times since instalation of the hub5.
Carried out the speed test via my VM account at 10.35am this morning
Cable - D 94.7 - Up 99.3 ............ WiFi - D 44.6 - Up 51.5
Ether way, I'm not getting 1gb, not that I expect that every hour of the day. I have been told that 1gb is leaving your end, but certainly, never arrived my end.
Regards
Mick
Forum TeamHi 170imjin, thank you for your response.
We're sorry to hear you're continuing to experience problems with your broadband speed 😔
In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
Regards,
Daniel
