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170imjin's avatar
170imjin
Tuning in
2 days ago

NTL - Secondary Account - TV GO & Sky Sports

Hi, lost the lot, all disappeared!!

Unable to see my bills and contract, telling me I am a secondary account holder, which is worrying as I am the only account holder.

Now unable to access TV Go and sky sports

Paying for c.1100mbs on the new Box5, but been getting 94.7mb down and 94mb up with cable and 36.3mb down and 28mb up with wifi.

All gone south since the move from hub 3 to 5

Thanks

 

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  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 days ago

    Hello 170imjin,

    Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your online account at the moment. Are you using the primary email address to login to your account and has that always been the primary email address? Regarding the faults with your WiFi, have you tried to reboot your hub since you first started to experience these issues?

    Kind Regards,

    Steven_L