Hello I am also receiving this same problem and now have been left with no internet for a week when my delivery was supposed to arrive 4 days ago.
ive had no account open or account ID or tracking ID to track anything.
after have painful phone calls with the virgin media to only get met with bad service and still no confirmation or anything.
Hi VM7help 👋.
Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you have had in obtaining services from us. Did you receive any documents from us to confirm an order such as a CH number? You may need to reach out to the Sales department 📞 0800 183 1234, they will be able to provide you with any details.
Thanks
Sabrina
I was sent the contacts information & summary sheets and was given the contact number sheet but nothing else.
ive been told im expecting a call in the next 24hrs so not sure if i should call or not.
Hi VM7help
I'll pop you over a message so we can see if an account has been set up for you.
Thanks,
