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Ajb4's avatar
Ajb4
Joining in
24 days ago

Not delivered

Not happy at all. Virgin media package due to be delivered today. Received an email from yodel saying they had tried, but no one was in, they’ll try again on Monday. 
First, we were in and nobody tried to deliver. 
Second, they said the driver left a card. No he didn’t. 
Third. Do virgin now expect me to take a day off of work to receive a package I specifically requested to be delivered at the weekend?, Are they going to reimburse my loss of earnings? Haven’t even started with virgin and already it appears to be an absolute s@@tshow. Doesn’t bode well……

Maybe someone from virgin could contact me to discuss this and the fact that I’ll be without WiFi for the next however long with 4 school age kids, whilst they still plan on generating my first bill in 3 days time. As I said, not happy. 

2 Replies

  • Based on your reaction to something as trivial as the kit not being delivered, Yodel being the issue not VM, I'd cut your losses now and cancel!

  • Hi Ajb4 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're really sorry to hear about what happened yesterday and that you feel this way 😔

    Information on our Automatic Compensation Scheme, which covers delayed installation, can be found here

    We really hope your parcel is successfully delivered tomorrow. You can track it here

    Please let us know how it goes.

    Regards,
    Daniel