Not an account holder but Virgin installed in my property without my knowledge
I am now at the end of my tether.
I am not, nor have I ever been a Virgin account holder.
My wife and I have a small property that we rent out to help our pension as we are now retired.
Our tenant who has now left the property, got Virgin to install at our property. Virgin did not seek permission or consent to have their equipment installed (which we would not have granted). We have only discovered the installation after the tenant vacated the property.
I have tried to get this resolved by calling VM and have now had SEVEN different conversations with so called Customer Service. To date I have spent many hours trying to resolve the issue. When I call the helpline number it asks for an account number (I don't have one) or other information relating to a Virgin account (I don't have any). There appears to be no way of getting through to someone easily, unless you are signed up.
So far I have been promised in each call that they would definitely sort out the problem - they haven't. I have been told during several conversations that I would receive a call within 48-72 hours from the appropriate team - I have not heard a thing. I was even told that they would call me at 11am on a Saturday morning to finalise what what going to happen - they didn't call.
In order to post this I have had to register, as because I do not have a Virgin account, nobody will talk to me. To make matters worse they will not talk about the situation in any detail as I am not the account holder - for the record the account holder/tenant left with no forwarding address!
So it seems that although Virgin installed equipment at my property without my consent (including drilling hole in wall and fixing a box on the outside wall of the house), they just do not care.
Any suggestions would be welcome with regard to how I get the equipment removed and the decorative damage done to the property repaired?