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Jonathanphillip's avatar
Jonathanphillip
On our wavelength
18 days ago
Solved

Not add my first virgin bill yet

Just checking on my virgin app under billing it states your first bill isn't ready yet as I'm a new customer it's not been processed yet so it states your first bill isn't ready yet from Jonathan 

  • Vikki_M's avatar
    Vikki_M
    18 days ago

    Hi Jonathanphillip,

    Thanks for your post and welcome back to our community. 

    You won't be able to view your first bill via the online account until that first bill has been produced.

    You'll receive an email once that first bill has been produced and is ready to view online 😊

    If you have any further questions, please pop back to us and we'd be happy to help. 

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  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    18 days ago

    Hi Jonathanphillip,

    Thanks for your post and welcome back to our community. 

    You won't be able to view your first bill via the online account until that first bill has been produced.

    You'll receive an email once that first bill has been produced and is ready to view online 😊

    If you have any further questions, please pop back to us and we'd be happy to help. 

    • Jonathanphillip's avatar
      Jonathanphillip
      On our wavelength
      18 days ago

      Thanks @vikki _m much appreciated 👏 glad you know what it's all about thought that's what it will be 

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        18 days ago

        You're welcome 👍 Any questions or queries you may have, don't hesitate to ask here and we'll be happy to help as much as possible.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    18 days ago

    You'll need to check that first bill carefully to make sure that it's exactly what you signed up for.  They keep you waiting for the bill until after the 14 days cancellation period has expired, which makes it very difficult for you to complain if the payment they have taken is wrong.