Forum Discussion

Lion1's avatar
Lion1
Just joined
25 days ago

No welcome letter or account after installation

I installed on 9 July this year. No letter or email to notify me of my account number or area code. Hotline is always busy. What can I do ? 

2 Replies

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    24 days ago

    Hi Lion1,

    We're sorry to hear you haven't received your contract email.

    I'll send you a private message now so I can check this for you 😊

    Please look out for the envelope in the top right of the page and pop back to me when you can. 

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    22 days ago

    Hi Lion1,

    Thank you for joining me in a private message.
    I'm happy we were able to reach a resolution together 😊
    If you have any further questions or concerns, please pop back to us here on the community forums and we'd be happy to help.
    Take care.